Terms & Conditions
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they shall only become part of the contract if we have expressly consented to this.
2. Contractual partner
The purchase contract is concluded with ANDO Technik GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you make a binding offer for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.
We accept your offer within two days by
- we submit a declaration of acceptance in a separate e-mail, or
- we have the goods delivered, or
- if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under "Payment").
The alternative that is relevant to you depends on which of the listed events occurs first.
You can reach our customer service for questions, complaints and objections under the telephone number 040/8224565-0. Our business hours are Monday - Thursday from 8:00 a.m. to 4:30 p.m. and Friday from 8:00 a.m. to 3:00 p.m.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German
The text of the contract is not stored by us.
4. Terms of delivery
In addition to the stated product prices, shipping costs may also apply. You can find out more about any shipping costs that may be incurred in the offers.
We only deliver by mail. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
5. Prices and terms of payment
5.1 The list prices at the time of the order and a value of at least EUR 10.00 (excluding freight costs) per order shall apply to delivery.
5.2 In addition to the stated product prices, shipping costs will be added. You can find out more about the amount of shipping costs in the offers or in our shipping costs overview.
5.3 The following payment methods are available in our shop:
If you
choose to pay in advance, we will give you our bank details in a separate
e-mail and deliver the goods after receipt of payment.
Credit Card
During the ordering process, you enter your credit card details. Your card will
be charged immediately after placing the order.
PayPal, PayPal Express In order to
be able to pay the invoice amount via the payment service provider PayPal
(Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg
("PayPal"), you must be registered with PayPal, identify yourself
with your access data and confirm the payment order. The payment transaction is
carried out by PayPal immediately after placing the order. You will receive
further information during the ordering process.
Sofort by klarna In order to
be able to pay the invoice amount via the payment service provider Sofort GmbH,
Theresienhöhe 12, 80339 Munich, you must have a bank account that has been
activated for online banking, identify yourself accordingly and confirm the
payment order. Your account will be debited immediately after placing the
order. You will receive further information during the ordering process.
Invoice
The invoice amount is due 7 days after receipt of the invoice and the goods by
bank transfer to the bank account specified in the invoice. We reserve the
right to offer the purchase on account only after a successful credit check.
For authorities, schools and public institutions, we generally offer the possibility of purchase on account. Please contact us to coordinate the procedure.
6. Delivery time
6.1 The delivery period may be extended by the time until you have handed over all information and documents necessary for the execution of the order.
6.2 In the case of payment in advance, the delivery period begins with receipt of payment on our account.
6.3 Delays in delivery caused by legal or official orders (e.g. import and export restrictions) and for which we are not responsible shall extend the delivery period in accordance with the duration of such obstacles. In important cases, we will inform you immediately of the beginning and end of the date.
7. Right of revocation
Consumers are entitled to the statutory right of revocation as described in the revocation instruction. Entrepreneurs are not granted a voluntary right of withdrawal.
8. Retention of title
The goods remain our property until they have been paid for in full.For entrepreneurs, the following also applies: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. At your request, we will release the securities to which we are entitled to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.
9. Damage in transit
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.
10. Warranty and guarantees
Applicability of the statutory law on liability for defects
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.The following limitations and shortening of deadlines shall not apply to claims based on damages caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
- in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
Restrictions on consumers
In the case of the purchase of used goods by consumers, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
Restrictions on entrepreneurs
With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer, which have been included in the contract, shall be deemed to be an agreement on the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
Regulations vis-à-vis merchants
Among merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB applies. If you fail to notify the goods as stipulated therein, the goods shall be deemed to have been approved, unless it is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
Warranties and after-sales service
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
11. Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents
- in the event of injury to life, limb or health,
- in the event of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.
12. Code of Conduct
We have submitted to the following codes of conduct:
13. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
14. Final provisions
If you are an entrepreneur, then German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
Terms and conditions created with the Trusted Shops legal copywriter in cooperation with FÖHLISCH Rechtsanwälte.
As of 02.10.2023